How long will it take for my new domain name to become active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Can I have a free trial of a web hosting account?
All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your account(s) simply let us know.
Please note that this offer excludes domain name fees.
Can I buy a domain name, but not buy web hosting?
Yes, you do not have to buy the web hosting when you buy a domain name.
Do I own the domain name?
Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.
Can I transfer the domain at any time?
Yes, you can, these changes can be made at any time.
Do I get a certificate of ownership for the domain I purchase?
Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.
How do I renew a domain with Faithful Internet?
We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.
Can I sell the domain to somebody else?
Yes you can, it's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.
frequently asked questions
